FAQ

Sign-up is straightforward. Click Register, enter your email, create a secure password, and complete the basic profile fields. To access bonuses and cashouts you’ll need to verify your account (email confirmation, phone, and ID verification as required). Follow the prompts to add your preferred payment method (Apple Pay, Google Pay, Visa, MasterCard) and set your currency to USD. Profiles that complete verification fast-track withdrawal eligibility. If you run into trouble, use live chat for immediate help or email support@sweepsharkscasino.com.

New players can claim a Welcome No-Deposit Bonus using code SWEEPSY: an automatic sign-up package that awards Gold Coins and Sweeps Coins (initial and verification boosts apply). First Purchase Boosts are available for initial purchases and include larger Sweeps Coin bundles at set price points. Daily Login rewards and the Daily PlayBack refund program run continuously, and referral bonuses reward both referrer and referee when the referee makes a qualifying purchase. Promotions can change or rotate, so claim packages while they’re active.

The No-Deposit Welcome Bonus activates with code SWEEPSY and credits Gold Coins plus Sweeps Coins automatically when you register and verify your profile. The bonus includes immediate Gold Coins and a Sweeps Coin, with an additional Sweeps Coin and more Gold Coins after email, phone, and profile verification. Sweeps Coins require a 1x playthrough before redemption; a minimum redemption of 100 Sweeps Coins (equivalent to $100) applies. Note: this offer is restricted in several U.S. states — check eligibility before registering.

Deposits are instant with supported methods: Apple Pay, Google Pay, Visa, and MasterCard in USD. Purchases for Sweeps Coin packages start as low as $4.99. Withdrawals of redeemed Sweeps Coins are processed after KYC verification and can be sent via ACH or Push to Card (Visa/MasterCard) depending on availability. Processing times depend on your bank and verification status — expect a range from a few business days up to about 10 business days in some cases. There’s no maximum cashout limit; minimum redemption applies.

Sweeps Coins carry a 1x playthrough requirement across all eligible game types — slots, table games, and fish games all contribute 100% toward the playthrough. Bonuses are non-sticky by default, meaning Sweeps Coins become redeemable after the required playthrough without being forfeited on withdrawal. Redemptions require completing KYC and reaching the 100 Sweeps Coins minimum. Bonus abuse, multiple-account schemes, or exploitation of promotions can result in suspension or closure.

Yes. The site runs smoothly on modern iOS and Android devices through a responsive web app and supports mobile payments like Apple Pay and Google Pay. No download is required for most games; just open your mobile browser, log in, and play. If you experience performance issues, ensure your browser is updated and background apps are closed, or try clearing cache and reloading the page.

SweepShark features over 1,200 titles across slots, table games, and fish games. The platform works with well-known studios including 3 Oaks, Betsoft, Eurasian Gaming, Gaming Corps, KA Gaming, Kalamba Games, Mancala Gaming, NetGaming, Onlyplay, Playson, and Red Rake Gaming. Game variety is broad — find classic slots, modern video slots, blackjack, roulette variants, and specialty fish titles. Providers and titles may rotate, so check back often for new releases.

SweepShark operates under applicable gaming regulations where it offers services. Licensing details and the specific regulatory authority are listed in the site footer and in the Terms & Conditions. Always review the license and legal notices on the site before playing in your jurisdiction to confirm local availability and compliance.

KYC verification is required for redeeming Sweeps Coins and for withdrawal security. Typical steps include email confirmation, phone verification, and submitting government-issued ID and proof of address. You may be asked for a selfie to match ID documents. Verification protects your account and speeds up withdrawals. Complete the process promptly to avoid delays — large withdrawals may trigger additional checks.

Try basic troubleshooting first: refresh the page, clear your browser cache, update your browser, or switch devices. Confirm you have a stable internet connection. If problems persist — error messages, missing balance updates, or payment errors — contact live chat for immediate assistance or email support@sweepsharkscasino.com with screenshots and detailed descriptions. Support will guide you through next steps and escalate issues when needed.

SweepShark requires players to be 18+ and provides tools to manage play: deposit limits, session limits, reality checks, cooling-off periods, and self-exclusion options. If gambling behavior becomes a concern, reach out to support to request limits or exclusion. The site also links to external support organizations for problem gambling. Setting personal limits and using available controls help keep play enjoyable.

Security is a priority. SweepShark uses encryption for data transmission, secure payment rails for deposits and redemptions, and standard industry practices to protect accounts. Sweeps Coin redemptions require KYC and account verification to prevent fraud. Winnings may be subject to local taxes — those liabilities fall to the player. If you notice suspicious account activity, contact support immediately.